Troubleshooting

Location

If you are having trouble finding your venue on the map (Location) when creating your advert this most likely means Google doesn’t know about your venue. Our location map and the app itself uses Google to find your venue so you need to register your venue with Google. You can submit your venue to Google by visiting the following link and completing the basic steps on this page: https://support.google.com/maps/answer/6320846?co=GENIE.Platform%3DDesktop&hl=en. Once your venue has been added to Google you will be able to find your venue on the map. If you are still having problems finding your venue on the map, please contact us help@getonbloc.com and we’ll be happy to help solve this problem.

Your venue’s location is required if you’d like to advertise with us. We need your location so we can associate each event created on Bloc with your venue. Your location also gives Bloc the coordinates of your venue so you can be found on the map.

Logo Upload

The most common reason for images not rendering correctly (ex: pixelated, blurry) is size. Make sure the image you are using is the recommended dimensions.

The best image size to upload for your logo is 200×200 pixels, but we recommend a minimum width of 50 pixels for logos.

Note: If you’re uploading a PNG file, keep in mind that you’ll want to keep the file size below 1 MB. PNG files larger than 1 MB may appear pixelated.

Photo Upload

The most common reason for images not rendering correctly (ex: pixelated, blurry) is size. Make sure the image you use is the recommended dimensions.

The best image size to upload is 1200×628 pixels, but we recommend a minimum width of 600 pixels for images.

Note: If you’re uploading a PNG file, keep in mind that you’ll want to keep the file size below 1 MB. PNG files larger than 1 MB may appear pixelated.

Video Upload

Videos are usually large files, so they can take more than a few minutes to upload fully. If you’re having trouble uploading videos, try these troubleshooting tips:

Make sure your video is in a supported format. We recommend MP4 or MOV. Your video software (ex: Final Cut, Avid, iMovie) should have information on how to export your video to MP4 or MOV.
Check the video aspect ratio guide, for recommendations on aspect ratios by video ad format.
Keep in mind that videos must be less than 5 minutes long and smaller than 1.75 GB.
Check that you’re using the latest version of your browser.
Uploading a video works best when you have a strong network connection. If it’s taking longer than a few hours to add a video to Facebook, learn how to report a problem.

Keep in mind that trying to upload the same video multiple times won’t speed up the process. If you’d like to continue using the internet while the video is uploading, you can open up another browser window.