Multichannel Marketing for Restaurants – Fill your Empty Seats


Multichannel Marketing for Restaurants - Fill your Empty Seats


Is your business gaining from multichannel marketing campaigns? Or is your marketing strategy still limited to one channel, such as Facebook or Instagram?

Multichannel marketing is essential for any restaurant looking to grow its business in 2022 and beyond.

You’re not alone if your bread and butter are still focused on single channels. Most restaurant owners fail to realize the potential of a multichannel approach.

However, as more and more restaurants and online ordering platforms compete for your consumers’ attention, just putting up a Facebook ad isn’t going to cut it.


Here’s why your business needs to embrace a multichannel strategy and how you can go about doing it.


1. What exactly are multichannel marketing campaigns?
2. Why use multichannel campaigns for your restaurant?
3. How to create multichannel campaigns for your restaurant?


1. What exactly are multichannel marketing campaigns?


It is a comprehensive and strategic approach to marketing that uses multiple channels to reach your target consumers.

By using an effective multichannel marketing campaign, restaurants can see a significant increase in their number of customers and revenue.

It can increase brand awareness, create leads, and boost sales.


What is multichannel marketing?


They are defined as a marketing strategy that combines channels to reach consumers.

These channels can include but are not limited to television, radio, the Internet, print advertisements, and direct mail.

In today’s world, restaurants need to have a multichannel marketing campaign in place to compete with other restaurants and businesses.


2. Why use multichannel campaigns for your restaurant?


Every day, you use the Internet for different things:

– Checking emails
– Logging into social media profiles
– Looking up restaurant reviews on Yelp
– Searching Google for answers

Consider the number of opportunities you’re missing to reach customers if you only promote your restaurant on one of the above platforms.


Email advertising


You could be failing to connect with a whole customer base that doesn’t use Facebook or Instagram.

According to Optimove, multichannel campaigns are much more effective than single-channel campaigns.

In fact, their research found that while single-channel campaigns receive a 10.2% response rate, multichannel campaigns have a 14% response rate – meaning there’s a 37% increase in response when using multiple channels!


Reach a larger audience for your restaurant with multichannel marketing


There are many benefits of implementing a multichannel marketing campaign for restaurants.

One of the most important benefits is that it allows restaurants to reach a larger audience.

Businesses can target consumers in different ways and on different platforms by using multiple channels.


Busy restaurant


Additionally, multichannel marketing campaigns allow businesses to track customer behavior and trends.

You can use this information to adjust marketing strategies to reach consumers better.


Build personal relationships with your patrons


Another benefit of using a multichannel marketing campaign for restaurants is that it helps businesses build relationships with their customers.

Businesses can create a connection and establish trust by interacting with customers on multiple channels.


multichannel marketing for restaurants customer service


Additionally, this type of marketing can help customers feel more loyal to a particular restaurant.

In today’s competitive market, restaurants must create loyalty among their customer base.


3. How to create multichannel campaigns for your restaurant?


Let’s look at how you can create multichannel ads and campaigns for your restaurant now that you know why you should do so.


1. Identify every channel available to your multichannel marketing efforts


The first step in establishing a multi-channel marketing campaign for your restaurant is to determine what channels you have access to.

These may include, but are not limited to, the following:

– Restaurant website
– Direct mail
– Billboard
– Newspaper & Magazine
– Radio
– Facebook
– Instagram
– Twitter


Multichannel marketing ideas

– Yelp
– Tripadvisor
– TV
– Mobile app
– Email
– Google My Business
– Online ordering portals

Once you’ve identified which channels you have and how to use them, you may begin to build a comprehensive promotion plan.


2. Create a unified customer experience across all channels


Customers should receive the same brand experience whether they visit your restaurant’s Facebook page or search for you on Google Maps.

That all begins by correctly branding all of your profiles and maintaining them consistently wherever feasible.

However, the material you put on your profiles should be constant. If you’re running specials or promotions on your menu, ensure it’s advertised on all channels—not just on Facebook.


Amazing customer experience


Keep in mind that not everyone will come across your social profiles, so you must make what you’re offering clear on all platforms. This is precisely WHY you opt for multichannel marketing. To ensure no potential customers miss out on what you offer.

If it means posting the same message on Twitter, and Facebook and running a Google PPC ad with the exact copy, then that needs to be done.


3. Don’t forget that you should adjust your content to fit the specific platform.


While you’d want to promote the same things across all channels, you’ll want to adapt how you advertise them.

– Instagram was designed specifically for photographs, as is Twitter. If you’re releasing a new menu item, you’ll want to post a photo to promote it.


Content marketing


– Making a video of how it’s made may be more effective on TikTok, Youtube, and Facebook, where the video is quickly growing in popularity.

– On the other hand, SMS advertising will not work with either of these methods. That will undoubtedly be text-based and may include a link to your website.

– Another distinct scenario that might include all of the features described on your website.


Wrapping up


If you are a restaurant looking to fill your seats and grow your business, consider using a multichannel marketing campaign.

It is an effective way to reach more consumers, track customer behavior, and boost sales.

With a comprehensive and strategic approach, your restaurant can see the success it deserves.

When done correctly, multichannel marketing campaigns can be highly successful.

To create a successful campaign, businesses need to plan and execute their strategy carefully.


multichannel marketing ideas done right for restaurants


They should also consider using multiple channels that target their specific customer base.

Look at how to create a multichannel marketing campaign for your restaurant in three easy steps with the Taradel marketing platform.

Additionally, tracking customer behavior and trends is essential to adjust the campaign as needed.

These steps allow restaurant owners to fill their seats and grow their businesses.

About Josh Wood

Founder | Writer | Tech Enthusiast